Frequently asked questions

Clinic management software is a single system that handles the administrative and clinical work of a medical practice: booking appointments, keeping patient records, issuing invoices and tracking payments, managing stock, and reporting on activity and revenue. Replacing separate diaries, spreadsheets and paper files with one system means information is entered once and everyone works from the same data.

iClinics is web-based clinic management software built by Cedars Software for dental, aesthetic and multi-specialty practices. It combines appointment scheduling, electronic medical records, billing, online booking, SMS reminders, pharmacy inventory, labs, reporting and multi-branch management in one platform, available in English and Arabic.

No. iClinics runs entirely in the browser, so there is nothing to install on your computers and no server to buy or maintain. Staff sign in from any desktop, laptop or tablet with a web browser and an internet connection. Updates are applied centrally, so you are always on the current version.

Yes. The full interface is available in Arabic with a right-to-left layout, and in English. Language is set per user, so a receptionist can work in Arabic while a consultant works in English on the same clinic data. SMS templates can also be written in either language.

Both. The Starter plan is priced for a solo practitioner, and the same system scales to groups running several branches with dozens of users. You can move between plans as the practice grows without changing systems or migrating data again.

Most clinics are booking patients within a few days. Your clinic is provisioned during the free trial, usually within minutes. The work that follows is entering your doctors, rooms, services and prices, and importing your patient list. Training a receptionist on day-to-day use typically takes under an hour.

The clinic owns its clinical and financial data. iClinics stores and processes it to provide the service. You can request a full export of your records at any time, and exports are provided in standard formats your accountant or another system can read.

Yes. Patient lists in Excel or CSV can be imported, and data from other clinic systems can usually be migrated if it can be exported to a spreadsheet or database dump. Send us a sample of what you have and we will tell you honestly what can be carried across and what will need re-entering.

Each clinic is held in its own separate database rather than a shared table, so one clinic's records are not mixed with another's. Passwords are stored as bcrypt hashes, never in readable form. Access is controlled per module and per role, so staff only reach what their job requires, and user activity is logged. Backups are scheduled, and full exports are available on request.

iClinics does not hold a HIPAA or GDPR certification, and no software vendor can make a clinic compliant on its own - compliance depends on how your practice operates as well as the tools it uses. What iClinics provides is per-clinic database isolation, hashed passwords, role-based access control, activity logging and scheduled backups. If you have specific regulatory requirements, tell us and we will confirm in writing whether we can meet them.

Yes. Permissions are set per module and per role, not with a single admin switch. A receptionist can book appointments and take payments without opening clinical notes, doctors can be limited to their own patients, and financial reporting can be restricted to owners and management.